Please note that once an order has been placed it cannot be cancelled or changed.

Orders

Legit ink does not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.

Sales tax

All orders within australia include gst in the sale price

International shipping

All international orders will ship express courier (air). Shipping method cannot be changed. Please allow 4-5 business days for international orders to be processed.

Preorder

Legit ink collects payment for all items purchased on preorder at the time the order is placed.

Once an order is placed, you will receive an order confirmation email. Please note that once an order is placed it cannot be cancelled or changed. We cannot change the shipping address or the shipping method selected.

We are unable to price match or make price adjustments.

Order status

You will receive a shipping confirmation email, containing a tracking number, once your order leaves our distribution center. For additional inquiries about the status of your order, please us our contact us form.

Route protection shipping insurance

If you have purchased route protection you may file a claim through route. To report an issue please visit your email confirmation and follow the steps below:

1. Open your email from route
2. In the email, copy your route order id into the required field and then click 'resolve an issue'
3. In the form, your email address and order number will pre-populate
4. Choose issue with your order (lost, stolen, or damaged)
5. Add description
6. Click submit

Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. LEGIT INK has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.

• Items purchased online must be returned via CONTACT US form
• Items purchased from a LEGIT INK authorised partner, must be returned to the store of purchase.

We will allow a change of mind return for refund or exchange, provided that the item in question is:

1. An item purchased at LEGIT.INK – this excludes items with final sale disclaimers.
2. Returned within 15 days of purchase.
3. In original purchased condition with tags attached.
4. In original & undamaged packaging.
5. Has not been worn
6. Free of any odours or fragrances
7. Not underwear or socks; and eyewear
8. Not damaged in any way
9. Not a gift card
10. Downloadable software product 

All Items with a ‘Final Sale’ disclaimer cannot be returned for change of mind reasons.

We're happy for you to try on clothing to see if it fits, for hygiene reasons you must wear your own underwear underneath the garment.

**IMPORTANT** - LEGIT INK takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely.

Please note, all returns must be shipped via Australia Post, there is no customer access at our warehouse.

Exchange

If you wish to change your item for another size, you may do so via our CONTACT US form. After submitting your exchange via the return portal, we recommend posting your items back at your earliest convenience.

Your selected exchange item will not be reserved until your return parcel is in transit. Should you delay posting your items back to us for any length of time, we cannot guarantee that the item you have selected will still be available.

Once you have dropped off your exchange item with Australia Post, we will organise for your replacement item to be shipped to you right away.

Refund

We are happy to offer a full refund on all full priced items, excluding underwear, gift cards, downloadable software products, socks and eyewear, for up to 15 days from purchase provided the items meet the above requirements.

Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment.

Item/s that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

Final Sale Items

All items marked with a final sale disclaimer cannot be returned for change of mind reasons. No returns or exchanges will be accepted on final sale items, unless covered under our Warranty Policy.

Once we have received and confirmed the returned products comply with our returns policy, refunds will be processed within 10 working days. Refunds will be credited back into the original account of payment.

If you have selected to exchange your item, your new order will be shipped upon receipt and inspection of your exchange item.

How do I make an online return?
You can submit your return via our CONTACT US form.

How do I make a return if I have moved overseas?
We offer free returns within Australia. If you would like to organise an international return, please contact our customer care team SUPPORT@LEGIT.INK to organise. Please note; return shipping cost will apply to international returns, unless your return is under Warranty Policy.

When will my purchase be refunded?
We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 7-10 business days depending on your bank.

I think my item might be faulty on arrival?
Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. If you believe that you have received a faulty item, please submit a request under our warranty for return or exchange via our CONTACT US Form.

Shipping and delivery information

Standard processing time for orders is 5-7 business days to be processed and shipped. Orders placed after 10:00 am (aest) may be processed the following business day. Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons. Business days refer to monday to friday and exclude public holidays.

Amending a shipping address

We cannot change the shipping address or the shipping method selected after checkout. Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment's tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.

Shipping options and costs

Orders take 4-7 business days to arrive once your order leaves our Australian distribution center. For all other purchases, shipping costs will be calculated at checkout and will be based on your shipping address and estimated weight of your package.

Note we do not ship to PO boxes.

International shipping options and costs

International shipping rates vary. during checkout we calculate shipping costs based on your location and estimated weight of your package. International delivery times vary between 7-21 days depending on your location.

International orders - customs fees, import tax duties

Orders delivered outside of australia are not subject to australian taxes. Because the shipments pass through customs, they are subject to import duties, taxes, and custom processing fees. In most cases, a bill will accompany the delivery, and is payable upon receipt of the package, or the bill will follow shortly in the mail. All taxes and customs duties are the responsibility of the recipient of the delivery. Please note that we cannot estimate the amount of the taxes, duties and/or fees that will be applied to international orders. We suggest you contact your country's customs bureau before placing your order. If you refuse customs duties after the parcel has been shipped we cannot issue refunds for parcels in such circumstances.

International shipping - all international orders will ship express courier (air) at checkout. Shipping method cannot be changed. Please allow 4-5 business days for international orders to be processed.

Failed delivery/ returned to sender/ abandoned packages

If your package cannot be delivered to the given shipping address due to incorrect shipping address and/or phone number, the package will be returned to the sender (legit ink) at the customer’s expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.

If the receiver is absent upon all delivery attempts, your package will be held at a local courier center for pick up. if the customer fails to pick up the package for any reason, the package will be returned to the sender (legit ink) at the customer’s expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.

For international customers, in the event that a parcel is not claimed or refused by the receiver, the carrier will attempt re-delivery. However, if re-delivery arrangements cannot be made by the carrier's cut-off time, the parcel may be abandoned or destroyed by local authorities. Unfortunately, legit ink cannot issue refunds for parcels in such circumstances. If the package is returned to legit ink it will be at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.

Packages will be held at customs for 30 days, after which it will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.

Damaged/opened box

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us at support@legit.Ink.

General

At legit ink, we pride ourselves on the high quality of our products, so you can feel confident that your purchase is covered by our 6 month warranty.

To claim warranty on an item, you must have the original receipt or online order details from which the garment was purchased.

Where allowed by law, the legit ink warranty does not apply to purchases from unauthorized sellers, including unauthorized internet sites.

Clothing

Major fault

A major fault is a fault that affects the performance and function of the garment. Our warranty covers all major faults, such as seams tearing, fabric faults resulting in product failure.

Your items will not qualify for warranty if they are affected by any of the reasons listed below

• Discolouration
• Damage due to care instructions not being followed
• Rips in fabric
• General wear and tear
• Damage due to contact with abrasive surfaces

Warranty Process

To initiate your warranty claim for items purchased online, please contact support@legit.Ink.

You will be asked to provide proof of purchase and photos of the item. You may be asked to send your item back to us. If return is required, legit ink will cover all shipping and handling costs of your item and provide you with a shipping label to send your item.

Upon receiving your photos and/or item, your item will be assessed by our team. We have the right to inspect claimed damages to items and decide on the outcome and cause of damage.